if you order online we will usually post your books via Australia Post within 2 working days. If the goods are not in stock, then delivery may take a little longer. If you wish to check on delivery times please phone (02) 4778 0100 or email firstname.lastname@example.org
The Little Lost Bookshop accepts credit card payment through the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
The Little Lost Bookshop also offers Paypal for its online credit card transactions. For customers choosing this option the standard Paypal terms and conditions apply.
Collection of Information
In order to use The Little Lost Bookshop website, we may require information from you. We may collect and store any or all correspondence between us and you or any business you represent, including correspondence regarding sales, support and accounts. This includes correspondence by phone, email, mail, or directly through our website.
Use of Collection Information
Any details collected from The Little Lost Bookshop customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at email@example.com.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
The Little Lost Bookshop uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
The Little Lost Bookshop may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. The Little Lost Bookshop does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on The Little Lost Bookshop site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Little Lost Bookshop.
For online customers, if you feel that you have a mismatch and the book isn't what you expected, we would like to help. We offer a 30-day money-back guarantee from the time you receive the items purchased. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can help. All products are to be returned in their original condition. Please contact us promptly to discuss the details of your returns enquiry.